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Crystal Call Center
- Empowering agents to drive revenue, ignite overall corporate growth and improve service level are objectives Crystal Clear Call Center Monitoring can help you attain.
- It is so simple that any one can use it.
- Web based application.
* Real time monitoring screen to view all activity on you call center.
* Agents Queues Priority.
* Agents can login from remote or locally from any extension using their own id.
* Multiple agents status: Offline, Online, Mission and Pause.
* Manager can remotely set the agent status.
* Billboard real time monitoring.
* Detailed and easy to use reports.
o Ready to use daily, weekly, monthly detailed reports.
o Administrator reports and graphs generator.
o Direct links to call recordings.
o Agent efficiency report.
o Complete Call Date Record (CDR): date and time, queue, call source, termination status, hold time, duration, call recording.
* Easy to use manager screen to set up agents and queues.
* Multi users system with limitation capabilities for each user: available queues, available agents: not set up, only view, view and change.
* Create groups of your queues and agents for easier selection on all pages.
* Agent toolbar application - enable login/logout/mission/pause and display the number of calls waiting in queue.
* CTI integrated in any CRM system.
* Multi language support- English, Hebrew, Romanian, Russian and Ukrainian (any language can be add by request).
* No geographic limitations - agents can work from home as they are in the office.
* Listen to live calls, wisper to Agent while in a call.
* Click for call pickup from supervisor monitoring page.
* Agents Priorities, and Queues Priority
Created by: argova,Last modification on Thu 14 of May, 2009 [05:10 UTC]
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