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Aheeva Contact Center Solution
Aheeva Contact Center Solution is complete suite of product for Call Center based on Asterisk. Features include the following:
- IVR capabilities
- Inbound capabilites including Skills Based Routing
- Script Designer for IVR and Skills Based Routing script
- Outbound capabilities with different dialing mode (preview,predictive,progressive and broadcast)
- Quality Monitoring Evaluation forms Included with Digital Recording and Screen Capture
- Digital Recording
- Screen Capture
- Remote Management (web based, support for IE and FireFox)
- Real-Time Statistics
- Up to 30 Canned Reports
- Load Balancing (configuration n+1), Multi-site supprt
- Real Time Adherence
Call us at 514-223-2581 or email us at info@aheeva.com
Created by: frank_sbr,Last modification on Mon 23 of May, 2005 [23:29 UTC]
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